Don’t be unsociable.

Commerce, like society and families, is dependent on social interactivity. Itis indeed the lubricant that ensures the wheels of business keep turning.

Now is not the time to figuratively and literally “self-isolate”. Interactingwith oneself can be very lonely, unfulfilling and not at all profitable.

Removing oneself from “social settings” reduces, but does not eliminate risk.Only sealable, unimpeachable “bubbles” will do that.

The reality and challenges confronting us all are how best to maintain,review, refine and recalibrate social interactivities.

Many past and present practices will be rightly identified as beingineffective, inefficient and, in some instances, dysfunctional.

The use and frequency of social media in all its forms (blogs, texts, emails,videos and TEDx etc) will doubtlessly be reined in. So too should thedeployment of communications in mass media (print, television, radio and out-of-home).

Personal visits and “calls” should also be scrutinised. On balance, many ofthose are more “social” than they are commercial.


In the prevailing “over-communicated” marketplace, much of the communicationsare screened, blocked and filtered by technical means, and by thepsychological process of selective perception.

Self-evaluation of the relevance, benefit, advantages and rewards inherent inintended missives will raise questions about the need for, and value ofmessages.

Increasingly, “less” will genuinely be “more”

Power words, many of which are evocative, emotional and graphic, will beinvaluable when utilised discerningly.

Eliciting responses will be rightly rated highly and prioritised, in favour ofsimply attracting and resonating with targeted individual group-members andaudiences.

Responses signify commencement of the social interactivity process.


Much of the well-intentioned communications which have been generated,transmitted and distributed as a consequence of the COVID-19 (coronavirus)pandemic centred on the communicator rather than the recipient. So unsociable!

Greater understanding and empathy would have re-oriented the content to theinterests, perspectives, aspirations and needs of those receiving theunsolicited missives.

Too much is as equally annoying, frustrating and ineffective as too little.


Understandably, many people are confused. The contentions, propositions andconclusions that are being so readily shared are often conflicting, qualifyingand contradictory.

Little wonder, many are left to contemplate, who do I believe?

Moreover, the rapid rate of changing circumstances quickly makes key messagesobsolete. Single spheres-of-influence are often countering their previousadvice.

Inertia is widespread, and enjoys understanding and sympathy among the masses.


There is widespread evidence of creeping COVID-19 (coronavirus) news fatigue.The available information seems to be incomplete and often contradictory. Itsseeming exponential growth-rate exceeds that of the virus itself.

The mass and social media are feeding the frenzy and, arguably, exacerbatingthe circumstances.

A nominal plaintive call for a little self-isolation from the multiplechannels of unedited, unfiltered and non-verified raw information is evidentamong an increasing number of exacerbated individuals and group-members.


Among the truly great actors, scriptwriters, producers and directors, there isa consensus. That is, brevity of words projects a compelling message. In thecurrent marketplace when addressing the COVID-19 (coronavirus) pandemic, sucha philosophy and set of practices may not win awards, but they will enhancetrust, respect, integrity and value.

Captain Albert Jacka, was the first Australian recipient of the VictoriaCross. His actions on the beaches and battlefields of Gallipoli, Turkey, in1915 were astounding.

Those standards were maintained on the Western front in Europe, where he wasawarded the Military Cross and Bar. These were the hallmarks of a true leader,whose men followed unquestionably.

Bert Jack was a man of few words. When he spoke, people listened, respondedand followed.

That message and those lessons retain currency in the current society. Bemeasured, modulated and purposeful. Above all, be social.

Barry Urquhart
Marketing Strategist
Marketing Focus
M: 041 983 5555
E: [email protected]

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